System Upgrade – 100% Safe!

Background

Rei Jui Enterprise is a small size, multinational business specializing in the creation and the making of seasoning products for a global food company. The company has extensive production facilities along with experiment labs and a factory in China. At its headquarters in Taiwan, Rei Jui Enterprise has approximately 30 employees, and as far as the sales representatives from China, USA, Europe to its headquarters, there are a total of 9 field sales representatives.

Rei Jui Enterprise employs one IT specialist, Joseph Hsu, who is in charge of computer general affairs. One of the major challenges for him was servicing the OS upgrade of colleagues’ PCs and servers. Besides, the sales teams at their headquarters and other regions need to access the ERP system to check their stock and the price of products. With technology improving daily and the occasional virus attack, Joseph struggles to keep current with his IT environment.

Problem

"It takes time to maintain PCs and servers in the best and secure status. At the same time, it’s important to secure the data, which has evolved over the years, and to maintain the whole company’s network operations”, Joseph said, adding that he spent considerable time to deal with system upgrades by locating installation disks and CDs for application software, as well as license numbers for installations, and patches.

"The ERP server can be accessed at any time, and one day the server was hit by a disaster while upgrading from Windows Server 2000 to 2003," Joseph explained. "The Server 2003 installation suddenly had broken critical software.” An attempt by Joseph to restore the server to Windows 2000 using the previous backup software at the time resulted in an incomplete restore. Some of the data was wiped out and the server was almost beyond repair. It took two days to get the main development of server up and running again, having to reinstall and reconfigure all the software."

"Because we are a small business, the delays and repairs involved almost put me out of business," Joseph said. "I spent much time reinstalling Windows 2003 and other application software as well as restoring old data."

Solution

Joseph got a suggestion from his classmate who recommended the EXB-0131 to him. After he purchased the storage units, he arranged scheduled backup for ERP server and mail server. And every time when he needed to upgrade or install other applications to those servers, he relied on the EXB-0131 very much by verifying the compatibility on the EXB-0131, instead of directly installing on the server.

“EXB-0131 saves me an enormous amount of work and frustration. It was simple to test the new applications that existed in the previous environment through the external EXB-0131. Once it succeeds, I can just bring back the upgraded system to the working server." In fact, it was so easy to perform, Joseph now uses the EXB-0131 not only on servers, but also on other executives’ and VIP’s notebooks. Backing up all the data, application configurations, and OS, the EXB-0131 allows Rei Jui Enterprise to face future system upgrades with full confidence that their computers will be protected.

Joseph and his vice president were so satisfied with the EXB-0131 that in addition to providing ultimate security and protection for their company’s data, the backup software-ExBoot, is also able to perform live backups of their business-critical applications. “Most backup schemes concentrate on saving only the data, not the application software or OS," Joseph noted. “ExBoot worked perfectly," he explains, "because it backs up everything, so every time when I need to execute new software, I feel safe and have a successful upgrade."

EXB-0131 saves both time and money. At the same time it provides managerial benefits that allow Joseph to handle other business. EXB-0131 also has a one touch button backup function without using a monitor or a mouse to manage. The technology of ExBoot allows Rei Jui Enterprise to spend less manpower with minimal impact on employees.